If you're looking for an honest, methodical, fix-it-the-first-time kind of auto service experience, you need to put your trust in Bob Clarke. Mr. Clarke wears his morals on his sleeve and prides his longevity in this field of business on his proven reliability and diagnostic skill. I brought a problem to him that the dealer could not source. After thorough trial and error testing, the problem was rectified. He explained the processes every step of the way and kept me up to date on the progress. Other reviews have stated that they felt they were up sold; my experience was 100% opposite. When it was proven that repair attempts did not rectify the original problem, I was not charged for any of the diagnostic work. You could've knocked me over with a feather when he explained his decisions to me. In a nutshell, I trust Mr. Clarke implicitly. I fully intend on letting him handle all of my automotive needs moving forward.