Setting up an appointment was easy and at a time that suited me. I needed my car back by a certain time and it was ready before that time! I asked for an evaluation of the condition of my tires in addition to the work that the car was scheduled for that day. This was provided to me. They could have easily told me I needed four new tires immediately and I would not have been the wiser. However, I was told that new tires were on the horizon but were not an immediate requirement. This is a truly honest business and I feel confident they only do necessary work and never up-sell. I would recommend Clarke Automotive in a heartbeat.