I needed a new alternator (along with some other things). I called around and Clarke was the most affordable and convenient. So, I take it in and was seriously surprised. It is family owned - like dad and son. And I'm telling you they were VERY honest with me. I'm a college aged girl and I know jack about cars, but they never took advantage of that. Turns out, something went wrong with the alternator almost a year later. I have moved away since. Not only did I get a new one because of the warranty, but Clarke PAID for the labor to get it fixed where I moved to. I seriously cannot believe they did that. I am SOOOOOO appreciative for the type of customer service they provide. Money is really tight and with my car down, this was a HUGE help. I'm seriously still in shock that they are going to pay for it to be fixed. Go to them. You won't regret it I promise you.