The staff at the front desk were very accommodating, attentive, empathetic and understanding. I received top-notch service from the first phone conversation to the time I picked up my car (multiple interactions). They were quick and thorough in detail. They have a small, yet clean waiting area you can wait in if the service you're receiving isn't going to take long. The bathroom was very tidy as well. This is the first car repair shop I've experienced such friendly and professional service where I felt heard and valued by not only the front staff but also the repairmen. Overall, great experience! I definitely recommend this place.