Our car unexpectedly became undrivable after we had to slam on the brakes for traffic on a Saturday. Got towed to Clarke and they started working on it first thing Monday morning. Bob Clarke (owner) personally contacted me as soon as they had an initial diagnosis, and kept me informed constantly over what became a nearly 3 week process to get the car fixed. He and I had frank conversations about whether or not the cost of repairs made it worth continuing, and he always provided advice based on experience and what he was seeing. At one point, he not only offerred to arrange a rental via an ongoing deal he has with the local Enterprise, he coordinated with another Enterprise outlet over the weekend to provide us transportation if we needed it. Even as the final bill was very high, it turned out the entire back end (transmission and differential) basically exploded required complete rebuild of both. Clarke's is an honest, straightforward shop and I would definitely use them again.