I was involved in helping my sister resolve a serious issue after she had her brakes serviced here. Within just a few days of spending over $1,000, a caliper bolt came loose while she was driving around 25 miles per hour. The car made a loud noise like it completely fell apart. It had to be towed to a Hyundai dealership, where they confirmed the bolt had not been properly installed. Thankfully she was only going 25 miles per hour because who knows what could have happened if this occurred on the highway. It could have ended very differently. This was a serious safety risk. The shop did apologize and acknowledge the mistake, and they refunded the cost of the tow, the replacement bolt, and a small portion of the original brake service. I wanted to give them the benefit of the doubt, and I appreciate that they reimbursed some of the cost, but people deserve to know what happened. If you read through other negative reviews, you will see this is not the first time concerns have come up about work not being done properly.
Dear Mia, We’re truly sorry to hear about the inconvenience involving your sister’s vehicle. Please know that this incident does not reflect the level of service we strive to provide. We hold ourselves to a high standard, and in this case, we clearly fell short. We appreciate your candid communication. Feedback like yours is essential, and we’ve taken appropriate corrective actions to ensure this type of issue does not happen again. With over 57 years in business, we understand that challenges can arise, although thankfully, they remain rare. Still, we are never content with mediocrity and will continue working toward excellence in everything we do. Thank you again for bringing this to our attention. Warm regards, Matt Clarke
- CLARKE AUTOMOTIVE SYSTEMS